Lobby Etiquette

In the past several months, we have had many new dogs join our pack at Dawg House, which makes this the perfect time to explain our rules and expectations for our lobby.

When you are in the lobby with your dog,  please make sure your dog is leashed and under your control.  This is for several reasons–first off, the door to the outside can open at any time, leaving a loose dog vulnerable.  Also, as much as we try to maintain a safe lobby, there are items and foods to which your dog should not have access.  The only way to insure they don’t is to keep them leashed and under control.

In addition, we have many dogs that are truly excellent daycare dogs—sweet and friendly, playful and enjoyable, until “Mom” or “Dad” enters the picture.  We have several clients that call from the parking lot for us to remove the dogs from the playroom safely, and others that need a wide berth when entering and leaving.  Because of this,  please don’t approach a dog in the lobby without asking if it’s okay;  but also, please be respectful and move away from the gate as people are exiting. Many of the dogs that attend Dawg House are rescue dogs, and have some real trust issues as well.  They are fearful of strangers, and may even bite if touched when afraid.  We do our best to maintain a calm and conflict free entrance and exit,  so by giving people and their dogs plenty of room, you will help with the process.

What happens when two dogs are in the lobby together? It’s fairly similar to the above situation–many dogs are BEST buddies when they are running around for hours together, loose in the playroom.   Get them on the other side of the fence, or on their lead in the lobby with another dog, and immediate conflict arises.  For this reason, please keep your dog on a short lead and don’t let your dog approach another dog in the lobby; it may not end well.

The final piece of this puzzle is how to handle your time in the intro area/airlock.  Because during pickup and drop off time our entire job is to safely get dogs in and out of the pack, we ask that you remain calm and avoid putting fingers through the fence to touch the other dogs that are present.  We know how completely adorable the pack is, and also how exciting it is to see your dog after a long day of work.  However, excited and high-pitch sweet talking or paying lots of attention to the dogs through the fence, can both cause over-arousal and can lead to conflict.   The dogs will compete with each other to get to the person doling out affection, and actually get aggressive in doing so.  We don’t want to dampen your excitement,  but it will actually help in training your dog to greet you more calmly as well.

We are so happy to have all of you new clients as part of our pack, and also to have the dogs that have been with us for a long time.  We wouldn’t be here without you, and our goal is the same–safe, fun play for the dogs that actually helps build their confidence, and wears them out for the night!


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